Terms and Conditions

General Terms and Conditions:



The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However proportionate refund of fare will be allowed in case


Ladies are allowed to book next to ladies only. In case of gents booking, they shall be shifted to another seat


Management is not responsible for your luggage/baggage


No refund is permissible for cancellation of tickets which have been postponed/preponed. Cash coupons will not be issued in this case as well


For Special Services, Cancellation is not allowed


Station departure is the starting point of the journey, the first boarding point


If the age of the child is 5 years or more than 5 years it is deemed to be a full ticket


Customers are solely responsible for carriage of their handbag / personal belongings and NS Transports will not be liable for any loss/damage of their hand baggage / personal belongings


The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams, weather conditions etc


Changes to the origin and/or destination of travel and customer name changes are not permitted


Changes to date or time can be made to your booking if you notify us at least one day prior to the scheduled departure time by visiting our branch/agency


Pets and Animals not allowed inside the bus while Journey


Passenger disturbing the co-passengers is liable to be alighted from the Bus


Consuming alcohol in the service buses is strictly prohibited as it creates inconvenience for Co-Passengers


Eating any kind of outside food except the snacks offered by NS Transports is not allowed inside the service bus as it emanates/Spreads the smell in the A/c vehicle and affects the other passenger


In case of open tickets, the fare prevailing at the time of confirmation of journey will be charged


Video, Wifi, Headsets or any other complimentary features/amenities on the buses is not guaranteed. It is complimentary only and No video will be played between 12 Am to 6:00 am


Women who are pregnant above 5 months-6 months are not eligible to travel


Seats will Be Confirmed Only after Successful Payment. (Depending Upon Seat Availability


The passenger should carry the same identity card while travelling, which is a mandatory, without which the boarding may be denied


Coupon can be used only once if any difference amount cannot be processed for refund

Cancellation Policy:

Less than 6 hours from the station departure time 100% Cancellation Charges
Between 6 Hrs to 12 Hrs from the station departure time 30% Cancellation Charges
Between 12 Hrs to 24 Hrs from the station departure time 15% Cancellation Charges
Between 1 to 30 days before station departure time 10% Cancellation Charges

Wish you a Happy and Comfortable Journey

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